With a career spanning 35 years at Lloyds Banking Group, Catherine has held a variety of senior roles from delivering complex programmes to leading a team of 7,000 UK-wide customer service team colleagues.
In her current role, Catherine is responsible for driving improved experiences and fair outcomes for customers in vulnerable circumstances and sets the Group strategy on customer inclusion. Gaining insight from partners, she works to further the Group’s understanding of vulnerability whilst developing plans, priorities and guidance to better support customers in a way that meets their individual needs.
Catherine is passionate about regional equality and this reflects in her additional role as the Group’s Ambassador for Yorkshire and The Humber where she encourages cross sector working and uses the Group’s insight and resources to help address the major economic and social challenges the region faces. She is a Rainbow LGBTQ+ ally and is the Group’s executive sponsor for neurodiversity.