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Executive Summary: The future of customer service: a blueprint for 2020

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An executive summary of our research report – the future of customer service: a blueprint for 2020.

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An executive summary of our research report The Future of Customer Service: a blueprint for 2020. The aim of this report is to assist leaders in their future strategy planning by creating a set of visions and scenarios about what customer service will look like in 2020. The research contains a number of rapidly evolving political, economic, social, demographic and technological trends that will influence the customer service landscape. The data was collected using a futurologist modelling and panel discussions with service leaders at some of the UK’s largest organisations.

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