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Benchmarking. Compare quality with competitor companies. Performance, quality, cost comparison. Development strategy. People standing near indicator improves company productivity and increases profits

Business Benchmarking Survey Results – Communications Guideline

If you are interested in communicating the results of your Business Benchmarking survey, we would be delighted to support you. To ensure consistency and alignment of messaging, we are sharing some handy guidelines on how to approach creating external and internal communications material.   Process   Any formal internal or external communications should be shared with the…
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Breakthrough Research: How Customer Behaviours are Evolving and the Implications for Organisations – webinar recording

On 17 May, we launched our Breakthrough Research on the evolution of customer behaviours and the implications for organisations. Brian Weston, The Institute’s Head of Research and Insight, shared an overview of the recent research results. This was followed by a panel of sponsors who discussed the research results in the context of their own…
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Business Benchmarking: getting started with your survey

Business Benchmarking is a survey of your customers based on the UK Customer Satidfaction Index (UKCSI) and customer priorities. To make the best of your insight, we recommend using the standard question set, so you can preserve the benchmark and effectively measure your CX performance against others in or outside your sector. Our Business Benchmarking…
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Quick tour of your Member Dashboard

Your Member Dashboard gives you easy access to your member benefits along with our latest thought leadership, member-exclusive resources and events. Watch the intro video below ? and explore your Member Dashboard here. If you have any questions, please contact…

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