Vice President Archives ⋆ Institute of Customer Service

Joe Richardson

Operations Director, Octopus Energy

Joe is Operations Director at Octopus Energy

Group Managing Director - Communities, Places for People

Rachel is Group Managing Director - Communities at Places for People

Customer Service Director, first direct

Lucinda is the Customer Services Director at first direct

Managing Director of Service at Sky

Anna Cook is Managing Director of Service at Sky.

UK MD of Globus

Lesley Taylor is the UK MD of the Globus family of brands.

Director of Customer Service, Cirencester Friendly Society

Michelle West-Wiggins is the Director of Customer Service, Cirencester Friendly Society. Michelle joined the Society in 2016, with the focus…

Managing Director, Personal Finance, UK Finance

Eric is the Managing Director, Personal Finance at UK Finance.

Customer Services and Technology Director at United Utilities

Mike Gauterin, Customer Services and Technology Director at United Utilities

Customer Experience Director at DWP

Liz Fairburn is Customer Experience Director at DWP.

Chief Executive Officer, Ageas UK

Ant Middle was appointed Chief Executive of Ageas UK in June 2020. He has responsibility for Ageas' multi-channel, multi-product Non-Life…

Former Managing Director for Marketing & Digital, Direct Line

Mark Evans is the Managing Director, Marketing & Digital at Direct Line Group

Business Customer Service Director in Openreach

Carla Thomas is the Business Customer Service Director within Openreach.