This Member Experience Day is exclusive to members of The Institute. Our inaugural Member Experience Day will be hosted by Octopus Energy at their London headquarters. Jo Causon, The Institute’s CEO,…
During National Customer Service Week, we held an exclusive webinar Introducing The Academy, the learning and development hub of The Institute. The session was led by Samhita Ganguly, our Head…
In his conference speech last week, Sir Keir Starmer laid out his view of what it means to be British, focusing on what brings us together rather than what divides…
North Star Housing Group, a housing association managing 4,000 properties with a team of just 100 colleagues, has always prided itself on strong relationships with its tenants. But in 2023,…
Employee engagement is as critical as it has ever been for organisational success, and although the key ingredients that drive engagement haven’t changed in the last 20 years, the environment…
James Mitton is the Director General for the Enterprise Transformation Group at HMRC, where he drives strategic initiatives to transform the delivery of services to businesses and individuals. Leading a…
We recently launched our Breakthrough Research Launch, 'Engaging the Workforce of Tomorrow'. Our CEO, Jo Causon, and Brian Weston, The Institute’s Head of Research & Insight, shared an overview of…
The use of AI has featured heavily in the news again this week. In fact, you would have had to be on a different planet to avoid the stream…
This week’s latest inflation figures from the Office for National Statistics have issued a timely reminder of the difficult road ahead for our UK organisations and the economy overall. Inflation rose to…
Whether you're navigating transformational change, embedding a strong service culture, or responding to rising customer expectations, having the right level of support can make all the difference. Our Trusted Advisory…