The economic mood across the UK should be a more positive one, with last weekās data showing several improvements in many key areas of the economy. As I discussed onĀ Wake…
August is the peak holiday month when traditionally things slow down a little at work. More people are away and there are fewer meetings - making it a good time…
Looking for an opportunity to recognise your outstanding customer satisfaction efforts? Join us for an insightful webinar that will equip you with the knowledge and inspiration you need to…
While last week felt like an apt moment to reflect on the sentiments of respect and service, the mood this week is very much focused on action and delivery. TheĀ Kingās…
We provide high-quality learning opportunities for our members. We offer a variety of scheduled courses throughout the year, from half-day workshops to comprehensive three-day certificate programs. These courses are available…
We recently hosted our July 2024 UKCSI open launch webinar, accessible to both members and non-members. Our CEO, Jo Causon, and the Instituteās Head of Research and Insight, Brian Weston,…
Watch the July 2024 UK Customer Service Index webinar launch below, where our CEO, Jo Causon, and the Instituteās Head of Research and Insight, Brian Weston, take us through the…
The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since 2008. It is an independent, objective benchmark of customer satisfaction…
Exclusively available through membership, our range of qualifications focus on driving customer-focused abilities, knowledge, and conduct. Achieving our qualifications demonstrates an understanding of and commitment to excellent service standards, high…
Regular readers will be well aware that the deployment of new technology, including AI, has been a recurring theme for The Institute and our members. As these technologies continue to…