Sometimes things happen that throw into sharp focus how organisations must take a holistic view of what their customers need and adopt a proactive stance to provide the help and…
As we move through the final few months of the year – known in retail-focused sectors as the Golden Quarter – there is an opportunity for consumers to spend more…
Whatever your organisation does, you can gain a huge advantage by keeping the needs of your customers at the forefront. We guide you to prioritise customer outcomes, gain insights into…
The FCA’s Consumer Duty standard encourages financial services firms to consider the needs of their customers. We help you focus on customer outcomes, understand your customers, and identify where to…
It’s that time of the year again; the dusk is creeping in earlier, the leaves are changing palette, and we are feeling the first cold pinch of winter. Changing seasons…
Institute of Customer Service response to the Regulator of Social Housing’s consultation on consumer standards.Â
I am really pleased to see the increased engagement this year with NCSW (we saw the highest levels of website traffic and social engagement to date) as business leaders and…
Fuel your team's success with our interactive workshops, which can be tailored and delivered exclusively for your organisation (virtually or physically), or booked via our scheduled open courses available to all…
A growing requirement for skills and capabilities means that many customer service roles are becoming more challenging and require a greater level of professionalism. During our interactive webinar, we explored…
Our most recent Open UKCSI webinar, open to members and non-members alike, covered the same elements as our member-exclusive launch webinar last 11 July. We shared the highlights and analysis…