A growing requirement for skills and capabilities means that many customer service roles are becoming more challenging and require a greater level of professionalism. During our interactive webinar, we explored…
Our most recent Open UKCSI webinar, open to members and non-members alike, covered the same elements as our member-exclusive launch webinar last 11 July. We shared the highlights and analysis…
Thank you to everyone who shared their NCSW activities and interactions with us throughout the week - your commitment to delivering outstanding customer service is truly inspiring, and it is…
Back in 2017, at The Institute we carried out a piece of Breakthrough Research to analyse and quantify the return on investment of the customer service agenda. The study showed…
Are you eager to be recognised for your outstanding customer satisfaction efforts at the Institute's UK Customer Satisfaction Awards? Join us for an insightful webinar that will equip you…
On 20 September, we revisited our Breakthrough Research : The Customer Service Dividend Revisited. Brian Weston, The Institute's Head of Research and Insight, and CEO Jo Causon shared an overview…
This past week we saw an all-too familiar story in the UK headlines – a weekend of disruption, confusion, and ‘chaos’ for holidaymakers and travellers alike due to an air…
Join us at the UK Customer Satisfaction Awards to celebrate the organisations, teams and individuals delivering exceptional customer service. The Awards ceremony will be taking place on 12 March 2024 at Hilton Park…
For our July 2023 UKCSI, we are hosting a special version of our launch webinar, open to members and non-members alike. The webinar will cover the same elements as our…
For many, the banking crisis of 2007-8 hit home the hardest when high street stores began to disappear. A perfect storm of rising costs, the growth of online shopping and…