Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Brian Martin, Head of Customer and Conduct at Admiral Insurance. Listen to Brian and Jo discuss the…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Guy Jefferson, Customer Service Director of SP Energy Networks. Watch Guy and Jo discuss challenges faced by…
Jo’s Head to Head guest this week was Carla Thomas, Business Customer Service Director, Openreach. Watch Carla and Jo discuss views on the future of work and supporting colleagues who face abuse from customers. 
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Peter Cross, Customer Experience Director, John Lewis. Watch Peter and Jo discuss the change in consumer behaviour…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Heather Smith, Managing Director of LV= General Insurance Direct. Watch Heather and Jo discuss the trends in…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Eric Leenders, Managing Director of Personal Finance at UK Finance. Watch Eric and Jo discuss how the…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Steve Holliday, Chairman of Cityfibre, Chairman of Zenobe and President of the Energy Institute. Watch Steve and…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Angela Lockwood, Chief Executive, North Star Housing Group Ltd. Watch Angela and Jo discuss technological advances and…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Liv Garfield, CEO, Severn Trent. Watch Liv and Jo discuss being the very best you can be…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Amanda Jones, Retail Director, Post Office. Watch Amanda and Jo discuss authentic communication and lessons learnt during…