Hardwiring diversity & inclusion will help businesses to thrive
June 22, 2021By Jo Causon, CEO, The Institute of Customer Service June has seen many people and organisations across the world celebrate...
Weekly webinar: Head to Head Interviews with Business Leaders
June 18, 2021Each week our CEO, Jo Causon, will interview a business leader to discuss the challenges their organisation is facing.
Webinar: Head to Head Matt Vickers (Ombudsman Services)
June 18, 2021Each week we interview a business leader to discuss the challenges their organisation is facing. Our guest this week was...
The G7 summit can help propel the green recovery
June 17, 2021By Jo Causon, CEO, The Institute of Customer Service As some of the world’s most powerful leaders meet for last...
What is good customer service?
June 16, 2021“Good customer service is only possible where an organisation is clear about what it is trying to do, who it...
Upskilling your workforce will aid retention and speed economic recovery
June 15, 2021By Jo Causon, CEO, The Institute of Customer Service As I have said time and again throughout the past year,...
Webinar: Head to Head with David Cowans (Places for People)
June 11, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Our service workers are the bedrock of our economy – we must protect them
June 8, 2021By Jo Causon, CEO, The Institute of Customer Service It has been nearly a year since we at the Institute...
UK Customer Satisfaction Index (UKCSI) – July 2021
June 3, 2021The UKCSI is the national barometer of customer satisfaction published twice a year by The Institute of Customer Service since...
Consumers want businesses to help them be more environmentally-friendly
June 3, 2021“Businesses that fail to bring greener products and services to market could see sales decline over the next five years.” ...
Covid-19 and the changing psychology of the customer experience
June 2, 2021“With everything the past year or so has thrown at us, it is hard to overplay the impact it has...
Webinar: Head to Head with Elliot Shaw (Highways England)
June 2, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.