RoboCustomer: Is Artificial Intelligence the Future of Customer Service?November 18, 2015
The presence of robots and Artificial Intelligence in the workplace is no longer the preserve of fiction.
6 ways to deliver premium customer service in the face of changeOctober 15, 2015
How to ensure your business stays on top of changing customer expectations and developing trends
5 structures for successful customer serviceOctober 14, 2015
We consider the top factors identified by business leaders as instrumental in enabling excellent customer service
Engaging staff and customersOctober 5, 2015
National Customer Service Week is your chance to highlight why customer service is important to you
UK public sector leaders call for shared vision to improve customer service, despite financial pressuresSeptember 21, 2015
UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from...
Why you should enter the UK Customer Satisfaction AwardsSeptember 3, 2015
Are you being recognised for great customer service? You should be.
Customer complaints see 8-fold rise on social mediaJuly 27, 2015
One in four social media users in the UK used platforms such as Facebook, Twitter, Instagram or Google+ to make...
Cabinet Office Consultation on a new Public Service OmbudsmanJune 16, 2015
Institute of Customer Service response to the Cabinet Office Consultation ‘A Public Service Ombudsman’
Is it really important for brands to listen to customers?June 1, 2015
The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart...
Ideal Queen’s Speech: recognise importance of good customer serviceMay 27, 2015
What’s really needed from the Queen’s speech
Bridging the customer service skills gap for prosperityMay 26, 2015
The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness
Switch in a week legislation comes into playMay 26, 2015
On the 16th September the Payments Council launched a new -‘7- day Switch’- account switching service (also called the Current...
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.