RoboCustomer: Is Artificial Intelligence the Future of Customer Service?
November 18, 2015The presence of robots and Artificial Intelligence in the workplace is no longer the preserve of fiction.
6 ways to deliver premium customer service in the face of change
October 15, 2015How to ensure your business stays on top of changing customer expectations and developing trends
5 structures for successful customer service
October 14, 2015We consider the top factors identified by business leaders as instrumental in enabling excellent customer service
Engaging staff and customers
October 5, 2015National Customer Service Week is your chance to highlight why customer service is important to you
UK public sector leaders call for shared vision to improve customer service, despite financial pressures
September 21, 2015UK public sector leaders are calling for a shared vision for improving customer service, according to a new report from...
Why you should enter the UK Customer Satisfaction Awards
September 3, 2015Are you being recognised for great customer service? You should be.
Customer complaints see 8-fold rise on social media
July 27, 2015One in four social media users in the UK used platforms such as Facebook, Twitter, Instagram or Google+ to make...
Cabinet Office Consultation on a new Public Service Ombudsman
June 16, 2015Institute of Customer Service response to the Cabinet Office Consultation ‘A Public Service Ombudsman’
Is it really important for brands to listen to customers?
June 1, 2015The past few weeks have seen some big brand names making bold, strategic, decisions that go right to the heart...
Ideal Queen’s Speech: recognise importance of good customer service
May 27, 2015What’s really needed from the Queen’s speech
Bridging the customer service skills gap for prosperity
May 26, 2015The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness
Switch in a week legislation comes into play
May 26, 2015On the 16th September the Payments Council launched a new -‘7- day Switch’- account switching service (also called the Current...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.