Virgin Trains has recommended that a mandatory reservations model should be adopted for long-distance journeys
Leisure is the fourth highest rated sector for customer service in the UK
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfactionApril 23, 2019
In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon...
The bank has refused to provide full refunds, citing ‘grossly negligent’ customer behaviour
A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average