A time for optimism: the importance of service leadership for a return to growth
October 11, 2024As National Customer Service Week draws to a close, I hope you have all found some time to reflect with...
Recording of our NCSW Webinar Top Tips on Writing Winning Awards Entries
October 11, 2024To conclude a successful National Customer Service Week, we held an insightful session on top tips for crafting winning awards...
Jo Causon interviewed on BBC’s You and Yours discussing the cost of poor service to UK retailers
October 9, 2024As part of our National Customer Service Week celebrations, CEO Jo Causon appeared on BBC Radio 4’s You and Yours...
Rediscovering our roots as a service nation
September 27, 2024Prime Minister Sir Keir Starmer’s project of national renewal, coined at this week’s Labour Party Conference, made me reflect further on...
We need to keep striving for a service agenda with human values at its heart
September 26, 2024The service agenda is key to driving economic growth and commercial prosperity – and yet, two challenging things are happening...
Calling for urgent action against the abuse of service workers
September 20, 2024It is good to be back after some time away over the summer. There is something energising about a late...
Jo Causon interviewed on BBC Radio 5 Live for Service with Respect campaign
September 20, 2024In an interview on BBC Radio 5 Live, Jo Causon discusses new research commissioned as part of our Service with...
Watch: Jo Causon on BBC Breakfast discussing Service with Respect campaign to protect customer-facing workers from abuse
September 19, 2024https://icsmail.wistia.com/medias/m0ojnzfgnz CEO Jo Causon on abuse of customer facing staff: “We (as business leaders) need to stand up and say...
Boosting productivity will be key to capitalising on the green shoots of economic recovery
August 23, 2024The economic mood across the UK should be a more positive one, with last week’s data showing several improvements in...
Head to Head with Alison Platt (Hargreaves Lansdown)
August 22, 2024In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Taking a break? Holidays are good for you and your work performance
August 22, 2024August is the peak holiday month when traditionally things slow down a little at work. More people are away and...
BBC Radio 5 Wake up to Money: Jo Causon returns to discuss the latest in customer satisfaction
August 21, 2024Jo Causon returned to BBC Five Live’s Wake up To Money where she discussed the rental market slowing, retailers...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.