Webinar: Head to Head with Phil McGilvray (TDX Group)
August 8, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Service and crisis management in a changing climate
August 4, 2023We are increasingly seeing the impact of climate change in the here and now. Putting aside the underwhelming British weather,...
Organisations need to get back on top of the customer service agenda
August 4, 2023Signs of a drop in customer satisfaction levels have been gathering over the last few months, as I have warned...
Webinar: Head to Head with Chris Wright (Nottingham Trams)
August 2, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
A year after the law change – Customer-facing workers still face abuse
July 28, 2023It’s been just over a year since we successfully achieved a change in the law with our Service with Respect campaign to...
Fastest fall in customer satisfaction since 2008 – a vicious circle?
July 24, 2023It’s been a busy couple of weeks since our latest UK Customer Satisfaction Index was published, showing the sharpest drop in customer...
Understanding the value you provide customers
July 14, 2023At the moment, businesses seem to be in the news for all the wrong reasons. Retail banks are just the...
Webinar: Head to Head with Francesca Rea (New Day)
July 12, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
The business impact of inflation and rate rises
July 5, 2023Last month, the Bank of England confirmed what many of us had feared: inflation continues at record rates. The media has...
Webinar: Head to Head with David Roberts (Nu-Heat)
July 4, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Webinar: Head to Head with Jo Upward (Platform Group)
June 29, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Let’s see some true service leadership
June 27, 2023We often talk about the UK as a ‘Service Nation’, but what do we mean by this? For me, it...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.