Stay informed with our latest research, insight and thought leadership
Below are some of the articles and research pieces we think you might like. Sign up for our updates to get the latest in your inbox each week.
SWR strike to cause misery for commuters
December 4, 2019The 27-day strike will cause chaos for passengers throughout December
NatWest launches new digital bank
November 29, 2019The app-based Bó bank will provide users with a number of innovative features
Customer satisfaction with retail (non-food) sector falls, but remains high
November 29, 2019The sector is the highest rated for customer satisfaction, but it recorded its lowest score since July 2011
Morrisons loyalty points go missing
November 28, 2019Morrisons customers have been left frustrated, after some find their More loyalty points have vanished or been spent elsewhere in...
Own-brand Waitrose champagne named best for value
November 22, 2019The Waitrose Brut NV was rated as the most affordable Best Buy option by a panel of Which? experts
Customer satisfaction with automotive sector sees slight fall
November 22, 2019Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer...
Customer satisfaction with the utilities sector remains low
November 15, 2019The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
SWR strike set to cause Christmas chaos
November 14, 2019The planned strike for much of December will lead to travel upheaval for passengers
NatWest to axe paper statements
November 14, 2019Customers will still have the option of receiving paper statements if they wish to
We need to put community at the heart of the High Street to give it a new future
November 12, 2019We hosted a roundtable discussion in which a number of major players with significant high street presences debated ways in...
Transport sector remains rock bottom for customer satisfaction
November 8, 2019A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below...
Gatwick trial aims to improve boarding times
November 7, 2019The trial is seeking to improve the customer experience and reduce delays
Blog, tips, research and updates…
British trains slower than global rivals
British Airways hit with record fine after data breach
Satisfaction with public services (national) sector remains stable
Mobile customers can switch providers with one text
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
Stay informed
Get all the latest Thought Leadership pieces sent to your inbox each week.