Open letter urges government to record assaults on public service workers in official statistics
November 21, 2023Our CEO Jo Causon is quoted in an article by retail-focused publication The Grocer, discussing our recent open letter...
Jo Causon on BBC Radio 5’s Wake up to Money
November 14, 2023The Institute’s CEO Jo Causon appeared on BBC Radio 5’s Wake up to Money to discuss our Service with...
Retail giants call for abuse protection for staff
November 13, 2023The Institute’s Service with Respect campaign is highlighted in an article by BBC News, where it reports that more...
Third of shop staff could quit jobs after assaults and abuse amid surge in verbal and physical attacks
November 13, 2023The Institute’s latest Service with Respect research and open letter from UK businesses and Parliamentarians was covered in the...
Webinar: Head to Head with Ian Cameron (UK Power Networks)
November 7, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Webinar: Head to Head with Lesley Taylor (Cosmos Tours)
November 2, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
The Telegraph: Self-checkouts to wipe out hundreds of Christmas jobs
October 30, 2023The Institute’s CEO Jo Causon comments in an article focused on the rise of self-checkout machines in supermarkets, where...
BBC Radio 5 Wake up to Money: Jo Causon as business guest
October 26, 2023Jo Causon was the business guest on BBC Radio 5’s Wake up to Money, commenting on the latest business...
BBC Radio 4 You and Yours: Expert Comment by Jo Causon
October 25, 2023Listen to Jo Causon on BBC Radio 4’s You and Yours, where she discussed the recent decline in customer...
The Telegraph: ‘I called up Barclays for help, but the WFH agent was too busy with her dog’
October 23, 2023The Institute of Customer Service’s UK Customer Service Index results featured in a Telegraph article discussing challenges faces by...
Webinar: Head to Head with Ailsa King (Marsh McLennan)
October 18, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Webinar: Head to Head with Dame Irene Hays (Hays Travel)
October 3, 2023In our Head to Head series, our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.