Webinar: Head to Head with Paul Philpott (Kia)
January 12, 2023Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Water Industry Journal: Harnessing technology with people for better service outcomes
December 16, 2022Our recent Breakthrough Research, “A Connected World?” explores the theme of digitisation and how it applies to customer service....
Webinar: Head to Head with Philip Davies MP (Conservatives)
November 16, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Forbes: If More Is Not Done To Protect Agents, Customer Service Standards Will Fall
November 2, 2022The latest results of our Service with Respect campaign polling have revealed that over the last six months, 45%...
ITV News: Retail staff report spike in customer abuse as soaring cost of living ignites tempers
November 2, 2022The latest results of our Service with Respect campaign polling reveal a worrying spike in abuse towards frontline staff....
BBC Breakfast: Customer Service Staff Abuse feature – 28 October 2022
November 1, 2022https://icsmail.wistia.com/medias/u4k5gqo9pu Our new polling data reveals that customer abuse of public-facing worker has risen significantly in the past six months....
Webinar: Head to Head with Pat Fitzsimons (Hackney Foodbank)
October 26, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Gareth Rhys Williams (Cabinet Office)
October 21, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Richard Fearon (Leeds Building Society)
October 12, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Shirley Fell (Cirencester Friendly Society)
October 5, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
BBC News: UK Hospitality “urged all customers to treat staff with respect
August 23, 2022Hospitality staff say frustrated customers have left them demoralised and upset with some at “breaking point”. Our CEO, Jo Causon,...
Webinar: Head to Head with Aileen Evans (Grand Union Housing Group)
August 18, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.