Retailers must look after their customer-facing employees
“With staffing shortages causing great problems it is critical retailers retain their best employees and avoid losing them because…
The pandemic is no longer an excuse for poor customer service
By Jo Causon, CEO, The Institute of Customer Service As we start to see a further loosening of Covid-related restrictions,…
Webinar: Head to Head with Karen Coleman (Wesleyan Assurance Society)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās guest…
Learning to live with Covid
By Jo Causon, CEO, The Institute of Customer Service One of the things we are learning from the last 15…
Hardwiring diversity & inclusion will help businesses to thrive
By Jo Causon, CEO, The Institute of Customer Service June has seen many people and organisations across the world celebrate…
Webinar: Head to Head Matt Vickers (Ombudsman Services)
Each week we interview a business leader to discuss the challenges their organisation is facing. Our guest this week was…
The G7 summit can help propel the green recovery
By Jo Causon, CEO, The Institute of Customer Service As some of the worldās most powerful leaders meet for last…
What is good customer service?
“Good customer service is only possible where an organisation is clear about what it is trying to do, who it…
Upskilling your workforce will aid retention and speed economic recovery
By Jo Causon, CEO, The Institute of Customer Service As I have said time and again throughout the past year,…
Webinar: Head to Head with David Cowans (Places for People)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Joās guest…
Our service workers are the bedrock of our economy – we must protect them
By Jo Causon, CEO, The Institute of Customer Service It has been nearly a year since we at the Institute…
Consumers want businesses to help them be more environmentally-friendly
“Businesses that fail to bring greener products and services to market could see sales decline over the next five years.”Ā …
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
