Nestle launches range of luxury KitKats
Customers will be able to choose made-to-order bars available in 1,500 possible flavour combinations
Thomas Cook collapse causes chaos for customers
The tour operator ceased trading on Monday, sparking disruption for some 150,000 UK holidaymakers
More than 1,400 restaurants close in year to end of June
Both household names and independents are struggling in the current climate
Aldi continues its expansion
The discounter supermarket is set to open a host of new stores as it continues to attract customers from rival retailers
Most and least reliable cars revealed
A survey of 18,000 UK car owners reveals the reliability of certain models and brands
Retail parks attract more shoppers amid continued drop in high street footfall
Retail parks saw a 1% increase in shoppers in August, but high street footfall fell by 1.9%
Eversmart Energy collapse leaves customers in the dark
Energy supplier Eversmart Energy confirmed it has ceased to trade, leaving its 29,000 customers without a supplier
Supermarket chains found to mislead customers into spending more money
An investigation by Which? has revealed some of the UK’s leading supermarket chains have been offering misleading deals that in fact mean customers spend more money, not less
Marks & Spencer joins ranks of retailers committed to reducing single-use plastics
The high-street retailer has responded to customer concern surrounding single-use plastics by banning glitter from its 2019 Christmas cards, wrapping paper, calendar and crackers
Vegan fashion on the rise to meet consumer demand
Retailers are responding to customer demand for cruelty-free fashion, with major high-street brands launching ‘free-from’ clothing and accessory lines
Ā£228 million worth of products left at click-and-collect points due to understaffing
Poor experiences at in-store click-and-collect points are leaving the high street out of pocket
British Airways customers stuck in customer service backlog after error
Passenger frustration mounts as the airline is yet to get back to customers who were mistakenly told their flights were cancelled
Events and Training
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
