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Head to Head with Jonathan Davidson (Financial Conduct Authority)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Jonathan Davidson, Senior Advisor at Financial Conduct Authority (FCA).

About Jonathan Davidson – Senior Advisor, FCA:
Jonathan has been with the FCA since 2015 as Executive Director of Retail Supervision and Authorisations, recently transitioning to Senior Advisor to the FCA on culture, purpose and sustainability in regulated firms. Working closely with Wholesale Supervision, Jonathan spear-headed the FCA’s work on culture and co-led the FCA’s programme to drive more effective supervision – including through a focus on the potential harms that flow from business models, strategy and cultures.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

You can send your questions in advance by emailing:


Fri 16th April 2021


10:00 - 10:30

Who Can Attend

Open to Members & Non-Members




The Institute of Customer Service
The Institute of Customer Service
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