Public Affairs
As the professional body for customer service, we work to ensure parliamentarians, policymakers and regulators recognise the vital importance of customer service in boosting the UK economy. We work to…
Inspirational stories: delivering service differently during COVID-19
We have been inviting our network to share examples of great and inspiring customer service against the odds.
Proposed reforms to railways ticketing system
Customers stand to benefit from overhaul of train ticketing system