CMA consultation on The Retail Banking Market Investigation Order 2017
Institute of Customer Service response to Competition and Markets Authority consultation on The Retail Banking Market Investigation Order 2017
BIS consultation on Tipping, Gratuities, Cover and Service Charges
Institute of Customer Service response to Department of Business, Innovation and Skills consultation on Tipping, Gratuities, Cover and Service Charges
FCA consultation on transparency in general insurance markets
Institute of Customer Service response to Financial Conduct Authority consultation CP15/41: Increasing transparency and engagement at renewal in general insurance markets
Cabinet Office Consultation on a new Public Service Ombudsman
Institute of Customer Service response to the Cabinet Office Consultation 'A Public Service Ombudsman'
Corporate governance: time to refocus on balancing the needs of all stakeholders?
Do we need to review corporate governance in the UK to ensure that companies focus on balancing the needs of all their stakeholders, not just investors? The UK’s corporate governance…
Head to Head with Jo Upward (Platform)
Jo Upward, Managing Director at Platform Group, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series to…
Response to Establishing a pro-innovation approach to regulating AI: AI Regulation Policy Paper
Institute of Customer Service response to the DCMS AI Regulation Policy Paper, ‘Establishing a pro-innovation approach to regulating AI’.
Head to Head with Aileen Evans (Grand Union Housing Group)
Aileen Evans, CEO of Grand Union Housing Group, will be meeting with Jo Causon, CEO of The Institute of Customer Service, as part of our Head to Head series discussing…
Balancing innovation with function
By Jo Causon, CEO, The Institute of Customer Service It feels like the past week has seen a step change in the national psyche. The UK economy is predicted to…
Who you gonna call? – Interview with Sean Stringer, Hampshire County Council
Extract from Customer Focus Magazine: Issue 29 (May/June 2020) There’s not much Sean Stringer, head of corporate customer services, Hampshire County Council hasn’t seen in his 15+ years working in…