By Jo Causon, CEO, The Institute of Customer Service Over six months on, the impact of the Coronavirus pandemic continues to send shockwaves through our economy, not least our traditional…
Our AGM will be livestreamed here. You will need to have registered to attend and be logged in to your account.
Extract from Customer Focus Magazine: Issue 29 (May/June 2020) Itās the fourth week of lockdown, and the economic impact of the coronavirus is starting to be calculated. The Office For…
Extract from Customer Focus Magazine: Issue 29 (May/June 2020) As those who regularly attend our Annual Conference will all know, this special get together of members, plus those of the…
Extract from Customer Focus Magazine: Issue 29 (May/June 2020) Thereās not much Sean Stringer, head of corporate customer services, Hampshire County Council hasnāt seen in his 15+ years working in…
Extract from Customer Focus Magazine: Issue 29 (May/June 2020) As part of our Inspiring a Service Nation drive, and in response to the Covid-19 crisis, we have created a new…
Annual General Meeting and Members' Meeting 2024 Date: Wednesday 10th July, 2024 Venue: Glaziers Hall (London) Agenda: 9:00 am: Registration and refreshments upon arrival 9:30 am: Welcome and introductions 9:45…
By Jo Causon, CEO, The Institute of Customer Service The Covid-19 pandemic, and the resultant economic turmoil, have put an enormous strain on businesses across the world. The term unprecedented…
The weight of evidence about the impact of customer satisfaction and employee engagement on financial performance, trust, reputation and productivity will help you get the attention of senior executives and…
Extract from Customer Focus Magazine: Issue 28 (January 2020) When it comes to providing great customer service, first direct has consistently outperformed the industry. The original āchallenger bankā is no stranger to customer service awards, scooping those from the likes of Which? and uSwitch.com. In January and July 2019, it held top spot in the…