Organisations: adopt a zero tolerance approach to hostility and abuse
By Jo Causon, CEO, The Institute of Customer Service As lockdown measures ease and businesses across the country open their doors, society appears to be settling in to the ‘new…
Service with Respect
With around 60% of the UK’s workforce working in customer-facing roles, mounting abuse is impacting staff across every sector – from retail to public services, and from financial institutions to…
Social distancing and the future of the high street
The APPG was attended by: - Philip Davies MP, Chair - Chris Evans MP, Co-Chair - Liz Twist MP (Labour) (Blaydon) - Jo Gideon MP (Conservative) (Stoke-on-Trent Central) - Baroness…
New essential workers: Lockdown, ‘new normal’ & customer service
The APPG was attended by: - Philip Davies MP, Chair - Chris Evans MP, Co-Chair - Carolyn Harris MP, Officer - Andrew Lewer MP, Officer - Margaret Ferrier MP (SNP)…
Inspirational stories: delivering service against the odds
In the last few months, we have been inviting our members and wider network to share examples of great and inspiring customer service against the odds. Below are some inspiring…
UKCSI July 2020 Launch Webinar
Hear Jo Causon, CEO of The Institute and Brian Weston, Head of Research & Insight discuss the latest UKCSI results and take a range of questions from members.
This content is only available to members.
Making the most of the UKCSI Sector Reports and Resource Packs
Listen as Head of Research and Insight, Brian Weston takes you through how to get the most out of the membership benefits of the UKCSI Sector Reports and UKCSI Resource Packs.
This content is only available to members.
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Giles Hawke
Giles is the Vice President and Managing Director of Celebrity Cruise