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UK Customer Satisfaction Awards 2021

UK Customer Satisfaction Awards 2021

There has never been a more important time to recognise successful outcomes from customer service strategies. The past year has been extraordinarily difficult for many organisations, but it has also…

Service with Respect: Inspirational Stories

Service with Respect: Inspirational Stories

It has now been four months since we launched our Service with Respect campaign in response to the worrying increase of hostility being faced by customer-facing staff throughout the Covid-19…

Jo Causon on LBC’s Nick Ferrari at Breakfast

Jo Causon on LBC’s Nick Ferrari at Breakfast

LBC ran a special report week on the Together Against Hate campaign, spearheaded by Nationwide. The week of special features looked at the impact of abuse towards customer-facing staff, and…

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