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Jo Causon on LBC’s Nick Ferrari at Breakfast

Jo Causon on LBC’s Nick Ferrari at Breakfast

LBC ran a special report week on the Together Against Hate campaign, spearheaded by Nationwide. The week of special features looked at the impact of abuse towards customer-facing staff, and…

NCSW 2021

NCSW 2021

For NCSW's Thursday theme of Strategy and Leadership we asked some of our Vice Presidents, to record their leadership insights to share with you...

NCSW Webinar: Service with Respect

NCSW Webinar: Service with Respect

For Wednesday's Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea, Director of Customer Service & Service Delivery at NewDay; Kathryn…

Delivering excellent customer service through procurement

Delivering excellent customer service through procurement

On the 24th September, we launched our latest Breakthrough Research*: The Procurement Partnership – Developing relationships to deliver excellent customer service though procurement. The key purpose of the research is…

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