Congratulations: you’re in the UKCSI Top 15!
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Extract from Customer Focus Magazine: Issue 30 (Sept 2020) Like many in the holiday sector, Cosmos – one of the UK’s oldest tour operators – saw its plans for 2020…
Extract from Customer Focus Magazine: Issue 32 (May 2021) Joe Garner, chief executive of Nationwide Building Society, doesn’t just want to provide great service; for him, nothing short of being…
By Jo Causon, CEO, The Institute of Customer Service As we start to see a further loosening of Covid-related restrictions, businesses and customers alike will hopefully have more reasons for…
Handling and diffusing a heated situation takes skill and high levels of emotional intelligence; due to the impact of the COVID-19 environment organisations have seen an increase in the number…
In the current environment, many organisations are reviewing the journeys they take their customers on, with the view of seeing what works and what they might want to change in…