Assessor Forum | 8 December 2021
The Assessor forum is a half-day virtual forum. It provides an opportunity for Assessors to refresh their knowledge of key aspects of assessing, share best practice and network with other…
Assessor Forum | 18 November 2021
The Assessor forum is a half-day virtual forum. It provides an opportunity for Assessors to refresh their knowledge of key aspects of assessing, share best practice and network with other…
Qualifications Programme Manager (QPM) Forum | 20 October 2021
The Qualifications Programme Manager half day virtual forum provides opportunities for networking and sharing best practice, with a focus on the quality of professional qualifications programmes and planning. Agenda …
Assessor Forum | 20 October 2021
The Assessor forum is a half-day virtual forum. It provides an opportunity for Assessors to refresh their knowledge of key aspects of assessing, share best practice and network with other…
APPG on Back our essential workers: Service with Respect campaign (6 July 2021)
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors. At our APPG…
AGM 2021 Livestream (Test)
Our AGM will be livestreamed here. You will need to have registered to attend and be logged in to your account to see the screen.
AGM 2021 Livestream
Our AGM will be livestreamed here. You will need to have registered to attend and be logged in to your account to see the screen.
UKCSI July 2021 Webinar Launch
Watch the UKCSI webinar launch below ?. The Institute’s Head of Research and Insight, Brian Weston, and CEO, Jo Causon, take us through the July 2021 UKCSI results. In this UKCSI, we assess how customer experience, behaviours and preferences have changed during the COVID-19 pandemic. The research includes key learnings and implications for organisations. …
This content is only available to members.
Congratulations: you’re in the UKCSI Top 50!
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…
Congratulations: you’re in the UKCSI Top 25!
Congratulations on this fantastic achievement! ? Scroll down to download your UKCSI logo and social media card. Should you wish to highlight your excellent customer satisfaction results in a press…