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Inspiring a service nation

Inspiring a service nation

Extract from Customer Focus Magazine: Issue 29 (May/June 2020) As part of our Inspiring a Service Nation drive, and in response to the Covid-19 crisis, we have created a new…

Annual General Meeting (AGM)

Annual General Meeting (AGM)

Annual General Meeting and Members' Meeting 2024 Date: Tuesday 10th July, 2024 Venue: Glaziers Hall (London) Agenda: 9:00 am: Registration and refreshments upon arrival 9:30 am: Welcome and introductions 9:45…

 Ten years on top – Interview with Joseph Gordon, first direct

Ten years on top – Interview with Joseph Gordon, first direct

Extract from Customer Focus Magazine: Issue 28 (January 2020) When it comes to providing great customer service, first direct has consistently outperformed the industry. The original ‘challenger bank’ is no stranger to customer service awards, scooping those from the likes of Which? and uSwitch.com. In January and July 2019, it held top spot in the…
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Let’s think creatively about our high streets

Let’s think creatively about our high streets

It has been over a month since non-essential outlets across the country were finally allowed to open their doors. Yet, as consumers tentatively emerge from lockdown, it is evident that…

Service with Respect

Service with Respect

With around 60% of the UK’s workforce working in customer-facing roles, mounting abuse is impacting staff across every sector – from retail to public services, and from financial institutions to…

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