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Customer Focus Magazine
Diversity and inclusion are indispensable pillars for all customer service teams, forming the bedrock of empathy, understanding, and effective communication.
This issue gives an insight into the role of EDI in attracting talent, encouraging a variety of perspectives and enabling a better understanding of a diverse customer base.Ā
Our January 2024 magazine features:- Oke Eleazu, CEO of ManyPets
- Nisha Arora, Director Of Cross-Cutting Policy And Strategy at the FCA
- Laura Yeates, Senior Manager, Global Professional Staff Diversity & Inclusion at Latham & Watkins
- Liz Jackson, Director and Co-owner of BCMS
- Enna Khan, Partner And Head Of Customer Experience UK Residential at Knight Frank
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All-Party Parliamentary Group
We are the secretariat for the All-Party Parliamentary Group (APPG) on Customer Service, which is run by and for Members of the Commons and Lords. We invite expert speakers and…
Public Affairs
As the professional body for customer service, we work to ensure parliamentarians, policymakers and regulators recognise the vital importance of customer service in boosting the UK economy. We work to…
Speaking Engagements
Our CEO, Jo Causon, is regularly invited to give keynote speeches at conferences. Jo is an experienced and passionate speaker on the vital importance of customer service for organisations and…