Consumers stockpile food in preparation for no-deal
Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
The new contactless card enables a spend of over Ā£30
The rate at which the Ombudsman has found in favour of customers has doubled in a year
We're already nearly a month into 2019, but it feels like a New Year has not brought much that's new -only an intensification of a number of challenges!
The likes of Aldi and Lidl recorded significant sales increases in the 12 weeks preceding January
From simple robotics to speed up a process, right through to intelligent AI that can learn for itself and make decisions, technology is reshaping our world and the way that businesses operate.
The Institute's twice yearly UK Customer Satisfaction Index (UKCSI) is perhaps our most revealing and comprehensive piece of research into the state and direction of standards of customer service.
It may be hard to believe, but two years have now passed since the historic referendum on Brexit. We stand just nine months away from leaving the EU, albeit with a transition period set to run to the end of 2020.
Customer satisfaction and transparency are what make a company a genuine 'going concern', but to build trust we would benefit from an additional, wider, definition of 'going concern' that is not confined to financials alone.
The Institute's latest conference produced debate on how organisations can develop game-changing strategies in an increasingly unpredictable environment. But are organisations learning from others' mistakes and what should they be doing?