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What have we learned? Ten tips for 2021

What have we learned? Ten tips for 2021

By Jo Causon, CEO, The Institute of Customer Service It has been an extraordinary and challenging year for everyone, and I do not imagine that 2021 is going to get…

UK Customer Satisfaction Awards 2021

UK Customer Satisfaction Awards 2021

There has never been a more important time to recognise successful outcomes from customer service strategies. The past year has been extraordinarily difficult for many organisations, but it has also…

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