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Our feeds provide a place to discuss Institute and industry initiatives, activities and themes which affect customer service professionalism and improved business performance. The following guidelines are put in place…
Giles Hawke
Giles is the Vice President and Managing Director of Celebrity Cruise
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Get in touch with us below to discuss how we can help you increase your business performance by delivering excellent customer experience. Alternatively, you can also call us on 0207…
Kathryn O’Brien
Customer Experience Director at Avanti West Coast
Matt Gore
Matt has more than 25 years' Insurance Operations experience and includes Prudential amongst his previous employers.
David Roberts
Non Executive Chair, Norwegian Log Buildings
Jo Marshall
Executive Director at YPO
Jo Moran
Former Head of Transformation - Stores and Property at Marks & Spencer
Joe Gordon
Joe Gordon is VP of Customer Care at OVO Energy