Customer satisfaction rise underpins Tesco financial recovery
Tesco is today revealed as the most improved UK supermarket, with the company's upsurge in financial fortunes driven by a rise in customer satisfaction.
Customer satisfaction in the automotive industry is on the up, but businesses urged to ‘get it right first time’
The latest UKCSI gives the UK's automotive industry an overall customer satisfaction rating of 78.9 out of 100, 0.6 points higher than its July 2015 score.
5 opportunities for growth within the retail sector
The latest UK Customer Satisfaction Index suggests that, in the retail sector, growth and market share continue to be linked to customer satisfaction. Here are five ways to impress consumers
7 factors influencing the future of customer service measurement
The Institute's research reveals a number of areas that organisations should measure to gauge customer satisfaction levels
5 priorities for customer service leaders
Management expert Ken Blanchard reveals five service areas that have the power to shape great leaders
6 ways to deliver premium customer service in the face of change
How to ensure your business stays on top of changing customer expectations and developing trends
5 structures for successful customer service
We consider the top factors identified by business leaders as instrumental in enabling excellent customer service
Engaging staff and customers
National Customer Service Week is your chance to highlight why customer service is important to you
Why you should enter the UK Customer Satisfaction Awards
Are you being recognised for great customer service? You should be.
Customer complaints see 8-fold rise on social media
One in four social media users in the UK used platforms such as Facebook, Twitter, Instagram or Google+ to make a complaint over the past 3 months, according to the latest report published by The Institute of Customer Service.