Retail (non-food) sector stays top of latest UKCSI
The sector remains the strongest in the UK for customer satisfaction
Retail (food) sector remains second for customer satisfaction, despite fall
Iceland topped the UKCSI for the sector with a score of 83.2
Lloyds Bank to offer 100% mortgages to first time-buyers
Lend a Hand' deal caters towards cash-strapped millennials who are struggling to get on the property ladder
We have to get back to the top of our game in driving the service agenda
We're already nearly a month into 2019, but it feels like a New Year has not brought much that's new -only an intensification of a number of challenges!
First Direct tops UK Customer Satisfaction Index
The company saw off competition from John Lewis and M&S Bank
Poundland product sparks criticism
The Valentine's Day Gift of Nothing has been slammed by environmental campaigners
first direct takes top spot for UK customer satisfaction
Banking provider, first direct, tops the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service, with a customer satisfaction score of 86.7 (out of 100).
Just Eat in the firing line over allergens and hygiene
Restaurants listed on the platform have been providing incorrect allergens information €“ while over 100 have hygiene ratings of zero
Starling to review data policy after complaint
A customer complained that his passport details were shared with him on a URL
We can boost UK productivity if we put service at the heart of organisational purpose
The productivity debate has significantly risen up the political and business agenda. There are different views on what drives productivity, but understanding it is vital to improving living standards and achieving sustainable economic growth.