CEO Blog How to implement efficient complaint handling? April 14, 2014 Jo Causon 0 Comments Institute of Customer Service response to the Public Administration Select Committee 'More complaints please!' report Read more
CEO Blog Are you being engaged? (2014) January 8, 2014 Jo Causon 0 Comments Employee engagement and its influence on customer satisfaction and buying behaviour Read more
CEO Blog Giving evidence on complaint handling: Public Administration Select Committee January 8, 2014 Jo Causon 0 Comments A review and summary of evidence given by CEO Jo Causon as a member of the expert witness panel investigating complaints with the Public Administration Select Committee. Read more