What is Customer Service?
Simply put, customer service is the sum total of what an organisation does to meet customer expectations and achieve customer satisfaction.
How to implement efficient complaint handling?
Institute of Customer Service response to the Public Administration Select Committee 'More complaints please!' report
Are you being engaged? (2014)
Employee engagement and its influence on customer satisfaction and buying behaviour
Giving evidence on complaint handling: Public Administration Select Committee
A review and summary of evidence given by CEO Jo Causon as a member of the expert witness panel investigating complaints with the Public Administration Select Committee.