We have recently published an important piece of research that looks at the extent to which organisations are managing to create omnichannel environments for their customers and how successful they are being in delivering more personalised experiences.
Finding and retaining the right people has become an urgent priority for most of us running businesses if they are to be fit and prepared for the new uncertain world in which we are operating.
Multi-million pound investment will see staff reaching out to customers on the terminal floor
As the New Year gets under way, for many people it's a time of reflection and resolution, with many individuals considering their current roles and careers. What will it mean for you?
Employee engagement may be understood as a source of competitive advantage, but are Boardrooms really closing the gap between their perceptions and those of their staff?
Employers are struggling to fill vacancies because they can't find people with sufficient 'customer handling skills'. But there is a solution
National Customer Service Week is your chance to highlight why customer service is important to you
The Autumn Statement underlined the importance of tackling youth unemployment in order to enhance UK competitiveness
Employee engagement and its influence on customer satisfaction and buying behaviour