Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Sian Fisher, CEO, Chartered Insurance Institute. Watch Sian and Jo discuss the biggest challenges and what the…
By Jo Causon, CEO, The Institute of Customer Service There is no escaping that the Covid-19 pandemic has dealt a huge blow to our economy, not least our service sector. The impact of mass closures and rising unemployment levels have…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Trafford Wilson, Executive Director of Customer Service, The Guinness Partnership. Watch Trafford and Jo discuss the biggest…
By Jo Causon, CEO, The Institute of Customer Service The Covid-19 pandemic, and the resultant economic turmoil, have put an enormous strain on businesses across the world. The term unprecedented has been much-used over the past few months, but in…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Angela MacDonald, Deputy CEO and Second Permanent Secretary at HMRC. Listen to Angela and Jo discuss the…
Jo discussed our new research revealing that customer-facing staff have been subject to increasing levels of hostility. In fact, more than half of employees (56%) in the survey said they had experienced increased abuse from customers during the coronavirus pandemic,…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Lord Karan Bilimoria, Founder of Cobra Beer. Watch Karan and Jo discuss attitudes that lead to innovation…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Helen Dickson OBE, CEO, British Retail Consortium. Watch Helen and Jo discuss lessons learnt during the Covid-19…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was Peter Farrer, Chief Operating Officer, Scottish Water. Watch Peter and Jo discuss Scottish Water's crisis management during…
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week was John Barnett, Director of Operations (Energy Services), Npower. Watch John and Jo discuss the impacts and changes…