Weekly webinar: Head to Head Interviews with Business Leaders
October 12, 2021Each week our CEO, Jo Causon, will interview a business leader to discuss the challenges their organisation is facing.
Webinar: Head to Head with Michael Lewis (EON UK plc)
October 12, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Webinar: Head to Head with Mark Evans (Direct Line Group)
September 27, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Webinar: Head to Head with Tara Mullen (Octopus Energy)
September 15, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Webinar: Head to Head with Louise Beardmore (United Utilities)
August 24, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Webinar: Head to Head with Gerry McGarry (Berry)
July 30, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Webinar: Head to Head with Vicky Fordham-Lewis (Osborne Property Services)
July 23, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Webinar: Head to Head with Oke Eleazu (Bought by Many)
July 19, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Webinar: Head to Head with Connie Nam (Astrid & Miyu)
July 9, 2021Our Head to Head guest this week was Connie Nam, Founder & CEO of Astrid & Miyu. Jo Causon, our...
Customers fed up with Covid excuse for bad service
July 7, 2021BBC News covered the launch of our UK Customer Satisfaction Index (UKCSI) findings on 7 July 2021: Customers fed up...
Webinar: Head to Head with Fiona MacGregor (Regulator of Social Housing)
July 1, 2021Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Retailers must look after their customer-facing employees
June 29, 2021“With staffing shortages causing great problems it is critical retailers retain their best employees and avoid losing them because of...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.