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Webinar: Head to Head with Basil Scarsella (UK Power Networks)
June 15, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Sarah Beale (The Association of Accounting Technicians)
May 27, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Vicki Heslop (Covéa Insurance)
May 23, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. One of...
Webinar: Head to Head with Mike Gauterin (BT)
May 19, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Anna Cook (Sky)
May 12, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Paul Jenkins (Cabot)
May 6, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Dr Peter Carter
April 28, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Customer-facing staff are bedrock of our economy
April 14, 2022The issue of prestige for frontline service workers – FT 6 April Want to Understand Power in the 21st Century – is...
Webinar: Head to Head with Alastair Brass (M&S)
April 12, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Neil Hargreaves (Knauf Insulation)
March 30, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Peter Markey (Boots)
March 30, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Tanya Sephton (South East Water Ltd)
March 10, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Blog, tips, research and updates…
The rise of vulnerability and exclusion: supporting customers through challenging times
Talking to members, I know I am not alone in feeling concerned for the future…
Organisations need to reset to avoid customer service downward spin
It has been a really testing couple of years for individuals, families and businesses –…
The summer of discontent
With passengers being advised not to travel on trains unless necessary next week and UK…
Webinar: Head to Head with Basil Scarsella (UK Power Networks)
Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their…
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