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Head to Head with Gillian Chamberlain (Capita)
May 8, 2024
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to…
Leading by example: the public sector’s role in elevating customer service
May 3, 2024
Our membership comprises a good mix of private and public sector organisations, with about a…
Head to Head with Joanna Swash (Moneypenny)
May 2, 2024
In our Head to Head series, our CEO, Jo Causon, interviews a business leader to…
Tech and customer service – the code to getting it right
April 26, 2024
Last weekend’s Financial Times Magazine was a fascinating conversation and deep dive into the state…
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