Webinar: Head to Head with Matt Gore (Pension Insurance Corporation)
December 9, 2020Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
As we embark on the road to recovery, we must make service a boardroom priority
December 8, 2020By Jo Causon, CEO, The Institute of Customer Service A worrying report published last week by the Competition and Markets...
Webinar: Head to Head with Kathryn O’Brien (TransPennine Express)
December 1, 2020Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Black Friday offers a lifeline to struggling businesses, but we should handle with care
November 26, 2020By Jo Causon, CEO, The Institute of Customer Service Black Friday has fast become one of the busiest, and most...
Covid-19 learnings could help businesses make the adjustment to Brexit
November 24, 2020By Jo Causon, CEO, The Institute of Customer Service Understandably, the nation’s attention has been fully focused on the Covid-19...
Will technology be at the heart of service in a post-Covid world?
November 24, 2020By Jo Causon, CEO, The Institute of Customer Service As we swiftly approach the end of a year that many...
Service with Respect: Inspirational Stories
November 19, 2020It has now been four months since we launched our Service with Respect campaign in response to the worrying increase...
Keep the customer experience alive through lockdown to maintain loyalty
November 16, 2020By Jo Causon, CEO, The Institute of Customer Service The ongoing impacts of the Covid-19 pandemic continue to create challenges...
Webinar: Head to Head with Miguel Cabaça (Arval UK)
November 16, 2020Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Webinar: Head to Head with Neil Mullarkey (The Comedy Store Players)
November 13, 2020Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Embrace the lessons of the first lockdown to navigate the second
November 10, 2020By Jo Causon, CEO, The Institute of Customer Service In a move that felt almost inevitable, we now find ourselves...
Webinar: Head to Head with Ben Fletcher (The Very Group)
November 6, 2020Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.
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