Webinar: Head to Head with Alastair Brass (M&S)
April 12, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
A new financial year – let’s use it to reset for the challenges ahead
April 11, 2022April heralds a new financial year for many organisations, offering the chance to refocus and re-establish the purpose and direction...
Keeping communications meaningful in a changing customer landscape
April 1, 2022There are more channels through which organisations can directly communicate with customers than ever before. This provides a wealth of...
Webinar: Head to Head with Neil Hargreaves (Knauf Insulation)
March 30, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Webinar: Head to Head with Peter Markey (Boots)
March 30, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
The need for speed: finding the right balance
March 28, 2022Given all that is happening in the world right now, from the escalating cost of living crisis to the recent...
Back to the 70s? We need to help people build resilience in uncertain times
March 22, 2022Do you remember ‘normal’? It certainly feels like long a time ago… We’ve had a pandemic that tested families, communities...
Price increases & polarisation: supporting customers through challenging times
March 18, 2022It may feel like we have said this time and again over the past few years, but the UK (and,...
This National Careers Week, let’s celebrate the service profession
March 11, 2022It has been interesting to observe the growth and evolution of customer service over the past decade, and none more...
Webinar: Head to Head with Tanya Sephton (South East Water Ltd)
March 10, 2022Each week our CEO, Jo Causon, interviews a business leader to discuss the challenges their organisation is facing. Jo’s recent...
Record UK customer satisfaction levels mask challenges that will increasingly come to the fore
March 4, 2022On the face of it, our January 2022 UK Customer Satisfaction Index (UKCSI) results are great news. Customer satisfaction is...
Now is the time for the regulation of service to evolve
March 3, 2022Whether we notice it or not, regulation touches many parts of our daily lives. It is an important aspect of...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.