No change in tourism customer satisfaction
February 13, 2019The sector’s score remains above the UK all-sector average
Which? urges overhaul of consumer rights systems
February 8, 2019The consumer group is advocating widespread change in order to protect the rights of UK customers
Saga in hot water over axed credit card
February 7, 2019The over-50s insurance group is scrapping its popular platinum credit card on the eve of Brexit
Retail (non-food) sector stays top of latest UKCSI
February 5, 2019The sector remains the strongest in the UK for customer satisfaction
Retail (food) sector remains second for customer satisfaction, despite fall
February 1, 2019Iceland topped the UKCSI for the sector with a score of 83.2
Starbucks launches delivery service in London
January 31, 2019Starbucks Delivers will allow customers to order drinks to their door
Lloyds Bank to offer 100% mortgages to first time-buyers
January 30, 2019Lend a Hand’ deal caters towards cash-strapped millennials who are struggling to get on the property ladder
We have to get back to the top of our game in driving the service agenda
January 28, 2019We’re already nearly a month into 2019, but it feels like a New Year has not brought much that’s new...
Poundland product sparks criticism
January 24, 2019The Valentine’s Day Gift of Nothing has been slammed by environmental campaigners
First Direct tops UK Customer Satisfaction Index
January 24, 2019The company saw off competition from John Lewis and M&S Bank
“No-deal” Brexit could see airline passengers lose out
January 23, 2019Airlines have been criticised for withholding information regarding flight cancellations
first direct takes top spot for UK customer satisfaction
January 22, 2019Banking provider, first direct, tops the UK Customer Satisfaction Index (UKCSI), published today by The Institute of Customer Service, with...
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.