Shoppers secretly filmed at major UK stores
April 26, 2019Customers were allegedly filmed in order to get them to spend more
Customers remain satisfied with the leisure sector
April 26, 2019Leisure is the fourth highest rated sector for customer service in the UK
Passengers could be weighed before flights
April 25, 2019The installation of pressure pads would allow airlines to better account for fuel usage
Customer ethos, emotional connection, ethics – three differentiators that drive customer satisfaction
April 23, 2019In my January blog, I wrote about the latest results of our UK Customer Satisfaction Index (UKCSI), and touched upon...
Metro Bank users conned out of thousands by sophisticated scam
April 18, 2019The bank has refused to provide full refunds, citing ‘grossly negligent’ customer behaviour
Customer satisfaction with automotive sector stays above average
April 18, 2019A score of 78.9 out of 100 in the January 2019 UKCSI is 1.2 points above the UK all-sector average
Blow for TSB savers
April 12, 2019The bank is slashing interest rates for Classic Plus Current Account holders to 3% from July
ScotRail commits to improvement plan
April 11, 2019£18 million plan aims to improve services for customers
Customer satisfaction with the utilities sector remains low
April 8, 2019The sector is ranked twelfth out of 13 in the latest UKCSI
EasyJet reports weak advance sales
April 4, 2019Airline says Brexit uncertainty is affecting customer demand for tickets
Automatic compensation for broadband customers
April 2, 2019Five broadband and landline providers will now compensate customers automatically when services fall short
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.