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Own-brand Waitrose champagne named best for value
November 22, 2019The Waitrose Brut NV was rated as the most affordable Best Buy option by a panel of Which? experts
Customer satisfaction with automotive sector sees slight fall
November 22, 2019Although the sector scored 0.5 points less than a year previously, it remains slightly above the UK average for customer...
Customer satisfaction with the utilities sector remains low
November 15, 2019The sector is currently ranked twelfth out of the 13 sectors which make up the UKCSI
SWR strike set to cause Christmas chaos
November 14, 2019The planned strike for much of December will lead to travel upheaval for passengers
NatWest to axe paper statements
November 14, 2019Customers will still have the option of receiving paper statements if they wish to
We need to put community at the heart of the High Street to give it a new future
November 12, 2019We hosted a roundtable discussion in which a number of major players with significant high street presences debated ways in...
Transport sector remains rock bottom for customer satisfaction
November 8, 2019A score of 70.8 out of 100 in the July 2019 UKCSI means that the sector is 6.3 points below...
Gatwick trial aims to improve boarding times
November 7, 2019The trial is seeking to improve the customer experience and reduce delays
Whirlpool under fire again for faulty dryers
November 7, 2019An investigation has found that the organisation tried to ‘silence’ affected customers and was slow to correct the problem
MPs slam banking IT failures
November 1, 2019Treasury Committee report criticises the level of IT failures at banks
QuickQuid collapses, leaving compensation claims up in the air
October 31, 2019The UK’s biggest payday lender has fallen into administration, leaving thousands of customers in limbo
Fake Amazon reviews risk misleading consumers
October 25, 2019Research by consumer group Which? found that Amazon is failing to prevent fake positive reviews
Blog, tips, research and updates…
UKCSI Open Webinar Jan 2024
We recently hosted a special version of our January 2024 UKCSI launch webinar, accessible to…
Response to Ofwat consultation: Core Customer Information – Ofwat’s draft guidance on core information companies should clearly provide to their customers
It is mission critical to turn around the decline in UK customer satisfaction
It is certainly disappointing and concerning that UK customer satisfaction has fallen again (the third…
Believe it or not, some companies still put their customers first
The Observer featured a comment from Jo Causon around The Institute's latest UK Customer Satisfaction…
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