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Below are some of the articles and research pieces we think you might like. Sign up for our updates to get the latest in your inbox each week.
Just Eat in the firing line over allergens and hygiene
January 17, 2019Restaurants listed on the platform have been providing incorrect allergens information €“ while over 100 have hygiene ratings of zero
Greggs vegan sausage roll proves to be a hit
January 15, 2019The level of demand has seen the product sell out in 950 stores
Discount supermarkets report growth over festive period
January 11, 2019The likes of Aldi and Lidl recorded significant sales increases in the 12 weeks preceding January
Cheap National Express tickets ease rail fare pain
January 9, 2019Over three million coach tickets are available to customers
Starling to review data policy after complaint
January 7, 2019A customer complained that his passport details were shared with him on a URL
Christmas cheer for Next
January 4, 2019Online sales during the period provide a boost for the retailer
Millions would suffer in a cashless society
December 21, 2018A report has highlighted the risks of a society where bank notes and coins are no longer used
We can boost UK productivity if we put service at the heart of organisational purpose
November 27, 2018The productivity debate has significantly risen up the political and business agenda. There are different views on what drives productivity,...
Embedding the learnings of National Customer Service Week all year round
October 29, 2018Just a few weeks ago at the beginning of October, organisations across the UK got involved in National Customer Service...
British Airways invest in staff training
October 25, 2018Multi-million pound investment will see staff reaching out to customers on the terminal floor
We have to get AI right from the outset, otherwise we’re building trouble for the future
October 3, 2018From simple robotics to speed up a process, right through to intelligent AI that can learn for itself and make...
Telcos need to upgrade their customer service connection
August 31, 2018Last month, I discussed the results of our latest UKCSI and expressed my concerns over evidence that a dip in...
Blog, tips, research and updates…
Management Today: Why CEOs should care about customer service
In an opinion piece for Management Today, our CEO Jo Causon discusses the pressing need…
LBC Opinion: Don’t lose sight of the customer this election: put customer service at the heart of UK’s economic growth agenda
Our CEO, Jo Causon, penned an opinion piece for LBC, discussing the service agenda in…
Driving growth through service leadership
Leadership is clearly an essential part of any organisation’s success – and there is no…
Financial Times Opinion: If staff don’t want to work any more, leaders should step up
Our CEO, Jo Causon, was interviewed for an opinion piece in the Financial Times,…
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