Blow for TSB savers
April 12, 2019The bank is slashing interest rates for Classic Plus Current Account holders to 3% from July
ScotRail commits to improvement plan
April 11, 2019£18 million plan aims to improve services for customers
Customer satisfaction with the utilities sector remains low
April 8, 2019The sector is ranked twelfth out of 13 in the latest UKCSI
EasyJet reports weak advance sales
April 4, 2019Airline says Brexit uncertainty is affecting customer demand for tickets
Automatic compensation for broadband customers
April 2, 2019Five broadband and landline providers will now compensate customers automatically when services fall short
Seeing service with a fresh pair of eyes
April 2, 2019Sometimes it’s really important to step out of your normal circle of activities and see things from a new perspective.
UK watchdogs need to do more to protect consumers
March 29, 2019National Audit Office says that regulators need to prove that they are protecting customers properly
Shell Energy offers 710,000 UK homes 100% renewable electricity
March 28, 2019Oil giant takes on ‘big six’ suppliers
Next customers to benefit from tariffs savings
March 27, 2019The retailer will cut prices in the event of a no-deal Brexit
Eurostar customers warned not to travel
March 21, 2019Delays caused by French customs officers holding industrial action
Consumers stockpile food in preparation for no-deal
March 19, 2019Research suggests that shoppers have begun stockpiling food as Brexit uncertainty continues
February footfall among retail shoppers falls again
March 14, 2019The number of consumers visiting retail stores fell by 2% year on year
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.