British trains slower than global rivals
July 12, 2019UK trains are well behind a number of European countries in terms of average speeds
British Airways hit with record fine after data breach
July 11, 20192018 security failure led to exposure of customers’ personal details
Satisfaction with public services (national) sector remains stable
July 9, 2019Its score of 76.1 out of 100 in the January 2019 index was the same as in January 2018
Mobile customers can switch providers with one text
July 4, 2019New Ofcom rules will make it quicker and easier for customers to change network
Mobile banking will overtake branch visits within two years
July 3, 2019New research suggests branch visits will continue to fall in the face of app-based banking
Customers see saving rates fall
July 2, 2019TSB joins Halifax, Nationwide and Yorkshire Building Society in cut announcement
EE hit with fine after texting customers without consent
June 28, 2019ICO imposes penalty after ruling that company disregarded direct marketing rules
Customer satisfaction remains high with banks and building societies sector
June 24, 2019The sector is the third highest rated for customer satisfaction
Facebook announces launch of cryptocurrency
June 21, 2019Customers will be able to use currency through Facebook apps and more
Firms that overcharge loyal customers could face instant fines
June 20, 2019Providers that exploit loyal customers are in the firing line in the face of new government proposals
State pension projection blunder affects 360,000 people
June 18, 2019Error could mean people have planned retirement funds with inaccurate information
Customers steering clear of high street due to Brexit uncertainty
June 12, 2019Footfall at UK stores falls to its lowest point since January 2013
Events
We also hold regular events and webinars. Most are exclusive to our members and some are open to all business leaders and customer service professionals.