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Head to Head with Steve Holliday (Cityfibre, Zenobe, Energy Institute)

Each week our CEO, Jo Causon interviews a business leader to discuss the challenges their organisation is facing. Jo’s guest this week is Steve Holliday, Chairman of Cityfibre, Chairman of Zenobe and President of the Energy Institute.

About Steve Holliday, Chairman of Cityfibre, Chairman of Zenobe and President of the Energy Institute:
Steve Holliday is the former Chief Executive of National Grid plc. He is currently Chairman of Cityfibre, Chairman of Zenobe, President of the Energy Institute and recently finished serving the maximum term of 9 years as Chairman of the Board of Trustees at Crisis, the homeless charity. Steve volunteers his time as Vice Chairman of the Careers and Enterprise Company, Vice Chairman of Business in the Community and Chairman of Black Stork.

Steve joined National Grid Group as the Board Director responsible for the UK and Europe in March 2001, becoming Chief Executive of the company in January 2007, which he led for almost 10 years, until 2016.

Prior to joining National Grid, he was on the Board of British Borneo Oil and Gas and was responsible for the successful development of its international businesses in Brazil, Australia and West Africa. Steve spent much of his early career with Exxon, where he held senior roles in refining, shipping and international gas.

About Jo Causon – CEO, The Institute of Customer Service:
Jo joined The Institute as Chief Executive in 2009. Since then, she has driven membership growth by 150 percent and established the UK Customer Satisfaction Index as the country’s premier indicator of consumer satisfaction, providing organisations with an indicator of the return on their service strategy investment.

Working across the public, private and voluntary sectors, Jo provides strategic advice to boardrooms to raise the standards of service across the UK, providing evidence of the connection between customer satisfaction and operational efficiency and profitability.

Any questions, please email


Thu 4th February 2021


09:30 - 10:00




The Institute of Customer Service
The Institute of Customer Service
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