Search results for: "head to head"

UKCSI Retail (Food) Sector – January 2023

UKCSI Retail (Food) Sector – January 2023

The Retail (Food) sector’s UKCSI of 80.5 is 0.5 points lower than January 2022, but is 2.8 points above the UK all-sector average. UKCSI Sector Results:

  • Despite the apparent stability of the headline sector score, there are signs that customer satisfaction is under pressure
  • More customer experiences recorded in the UKCSI were conducted in person compared to a year ago, but the proportion of digital experiences is greater than it was before the Covid-19 pandemic
  • M&S (food) is the highest-rated organisation, with a score of 85.2 (out of 100). Waitrose and Ocado are the joint second highest named organisations
  • Availability of products/services is the top issue that organisations in the Retail (Food) sector should improve
? Download the full report

UKCSI Public Services (National) Sector – January 2023

UKCSI Public Services (National) Sector – January 2023

The Public Services (National) sector’s UKCSI of 75.1 is 1.8 points lower than January 2022, and 2.6 points below the UK all-sector average. UKCSI Sector Results:

  • Public Services (National) is rated 10th of the 13 UKCSI sectors, ahead of Transport, Public Services (Local) and Utilities
  • The biggest gaps in satisfaction between the Public Services (National) sector and the UK all-sector average relate to speed of service
  • National Highways, Post Office and the Disclosure and Barring Service are the highest rated organisations in the sector
  • Making it easier to contact the right person to help is the top issue that organisations in the Public Services (National) sector should improve
? Download the full report

Invest now in the skills we need for the future

Invest now in the skills we need for the future

The latest figures from the Office of National Statistics (who will be speaking at our Annual Conference in March) revealed a welcome surprise, as the UK eked out 0.1% growth in November…

UKCSI Open Webinar (16 Feb 2023)

UKCSI Open Webinar (16 Feb 2023)

For our January 2023 UKCSI, we are hosting a special version of our launch webinar, open to members and non-members alike. The webinar will cover the same elements as our…

Connecting Customers with Digital (31 January 2023)

Connecting Customers with Digital (31 January 2023)

Our Connecting Customers with Digital workshop, facilitated by The Institute’s Academy experts, builds skills and capability to support customers with digital engagement, through using a coaching approach. Building customer confidence with…

Back To Top
Your Cart

Your cart is empty.

Visit the Shop
No results found...