Service with Respect: new legislation now in effect
New legal protections for customer-facing workers - which we have been campaigning for through our Service with Respect initiative - have come into force as of July 2022. The new…
Service with Respect – changing the law is just the beginning
Yesterday, the Police, Crime, Sentencing and Courts Bill gained Royal Assent and will pass into law. It included the amendment we have been campaigning for, which introduces harsher sentencing for…
Jo Causon on Service with Respect – New Legislation
Watch Ian King (Sky News) interview Jo Causon, the Institute's CEO, to discuss the amendment to the Sentencing Bill and new legislation protecting frontline staff from abuse as a result…
Service with Respect campaign achieves legal protections for customer service staff
One of the issues we are passionate about at The Institute is that all customer service professionals should be treated with respect and decency by customers – and should not…
APPG on Back our essential workers: Service with Respect campaign (6 July 2021)
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors. At our APPG…
APPG on Service with Respect campaign (27 May 2021)
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors. At our last…
Service with Respect campaign featured in Customer Insight Magazine
"Over 130 organisations have already pledged to the campaign, representing more than a million employees and a combined turnover of £150 billion. That’s testament to the fact that something needs…
APPG on Back our essential workers: Service with Respect campaign (25 Feb 2021)
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians, and establishes a dialogue with UK organisations across all sectors. At our last…
Jo Causon on Service with Respect (BBC News)
Listen to Jo's BBC interviews below discussing the findings from our new research revealing an increasing number of abuse on essential workers. We are calling for Government and businesses to…
Back our essential workers: Service with Respect
By Jo Causon, CEO, The Institute of Customer Service As we approach a year since Covid-19 restrictions came into force across the UK, it’s hard to believe that we are…