NCSW Webinar: Service with Respect
For Wednesday's Recognition theme in National Customer Service Week, our CEO Jo Causon held a practical session with Fran Rea, Director of Customer Service & Service Delivery at NewDay; Kathryn…
Our ‘Service with Respect’ campaign on BBC 4’s You and Yours
Listen to Jo discuss why we are calling on the Government for a change to the law to protect customer service professionals against physical or verbal abuse. This should include…
Our Service with Respect campaign on BBC Cornwall
Listen to our Marketing and Communications Director, David Dagger, discuss the increase in hostility towards front-line staff and our Service with Respect campaign - calling to customers, Government and organisations…
Backing our essential workers: service with respect
By Jo Causon, CEO, The Institute of Customer Service One of the consistent themes throughout the Covid-19 pandemic and lockdown has been a rising appreciation of the invaluable work that…
Service with Respect
With around 60% of the UK’s workforce working in customer-facing roles, mounting abuse is impacting staff across every sector – from retail to public services, and from financial institutions to…
BBC Breakfast News: launching our ‘Service with Respect’ campaign
Jo discussed our new research revealing that customer-facing staff have been subject to increasing levels of hostility. In fact, more than half of employees (56%) in the survey said they…
Giving careers in service the respect they deserve
The service sector is fundamental to the UK economy. Yet, roles in customer service have often been viewed within our society as a stopgap, a steppingstone to other careers or…
Service workers are the backbone of our economy – let’s give them the respect they deserve
By Jo Causon, CEO, The Institute of Customer Service I wrote a few months ago about a new campaign launched by the Institute - Service with Respect - in response…
Protecting our people and our economy: a call to action against the abuse of service workers
Despite a rocky start to the financial year, data on the UK jobs market earlier this week provided some timely relief from lingering economic gloom. Encouragingly, job vacancies saw the fastest…
APPG on Customer Service: Protecting public facing workers
The All-Party Parliamentary Group (APPG) on Customer Service raises awareness and understanding of customer service amongst parliamentarians and establishes a dialogue with UK organisations across all sectors. At our APPG…