Customer Service NewsBritish Airways hit with record fine after data breachJuly 11, 2019The Institute of Customer Service0 Comments2018 security failure led to exposure of customers' personal detailsRead more
Customer Service NewsMobile customers can switch providers with one textJuly 4, 2019The Institute of Customer Service0 CommentsNew Ofcom rules will make it quicker and easier for customers to change networkRead more
Customer Service NewsEE hit with fine after texting customers without consentJune 28, 2019The Institute of Customer Service0 CommentsICO imposes penalty after ruling that company disregarded direct marketing rulesRead more
Customer Service NewsFirms that overcharge loyal customers could face instant finesJune 20, 2019The Institute of Customer Service0 CommentsProviders that exploit loyal customers are in the firing line in the face of new government proposalsRead more
Customer Service NewsCustomers overcharged by £24 billionJune 6, 2019The Institute of Customer Service0 CommentsCitizens Advice calls for consumer compensation following overcharge findingsRead more
Customer Service NewsHMRC cracks down on imitation fraudJune 4, 2019The Institute of Customer Service0 CommentsTax authority introduces controls to better protect tax-payers against spoofing crimeRead more
Customer Service NewsBroadband, phone and pay TV firms must tell customers about cheaper dealsMay 31, 2019The Institute of Customer Service0 CommentsA new watchdog ruling aims to tackle 'loyalty penalty'Read more
Customer Service NewsSainsburys and Asda merger blockedMay 10, 2019The Institute of Customer Service0 CommentsDeal blocked by UK's competition watchdog over fears it would raise prices for consumersRead more
Customer Service NewsBank fraud victims in line for fairer treatmentMay 8, 2019The Institute of Customer Service0 CommentsA new code of conduct will help customers who have been scammedRead more
Customer Service NewsShoppers secretly filmed at major UK storesApril 26, 2019The Institute of Customer Service0 CommentsCustomers were allegedly filmed in order to get them to spend moreRead more